Freedom Mortgage Corporation
Founded in 1990, Freedom Mortgage is a privately held, mortgage lender and servicer, licensed in all 50 states, with 8 operation centers nationwide. As our nation’s every-person mortgage company, we are on a mission to help everyone achieve the dream of home ownership. We are a member of the Mortgage Bankers Association, the National Association of Mortgage Brokers, and we are one of largest originators of FHA/VA (GNMA) loans nationwide. We have over 5,200 employees, more than 1 million customers that we service every day, and we are funding over 6 billion dollars in loans each month. Freedom Mortgage acquired J.G. Wentworth Home Lending in October of 2019 and are thrilled to welcome them to the Freedom family. Freedom Mortgage Corporation 907 Pleasant Valley Avenue, Mt. Laurel, NJ 08054 Lender NMLS ID: 2767
Keith was very professional and genuinely trying to help you the best way possible,great overall experience. I am going to recommend him to all other friends and family that is looking to purchase a home.
By: Cesar G
He have patients with my husband and me I’m thank him for the patients god bless you!
By: Francisco L
Brian was our loan officer for our refinance loan that we never closed. Brian sent our closing disclosure by email and the tax information was incorrect. In the email he sent it stated that we could contact him with any questions. I called him 4 times over a 5 day period. He never returned my call. After many, many calls to Freedom Mortgage the tax info was finally corrected. A second closing disclosure was sent from Brian, I again left 2 messages and sent an email. Brian never returned my call or email, not even to tell us that we needed to speak with someone else. Brian did not even have the common courtesy to call and tell me I was trying to contact the wrong person. The email came from him and stated that we could contact him with questions, obviously that was not accurate. I was finally able to speak to his supervisor to report his abysmal customer service. Why would someone continue to ignore 7 voice mails and 1 email and not even have to decency to tell them that he could not help them? And why does a company continue to use the statement about contacting the loan officer with questions if it's not true? Very disappointed with this loan officer and Freedom Mortgage.
We will never recommend Freedom Mortgage. After 4 months of phone calls we were still not able to close our loan. We had to find a different mortgage company that actually calls their customers back. In April we were contacted by Freedom Mortgage to refinance our Freedom Mortgage Loan for a better interest rate. My husband and I agreed and the loan officer sent me the info and we made an appointment for 2 days later to discuss what he had sent. He never called. I called him and left a message, he never returned my call. And we had no further contact. About a month later I received a notice in the mail to again refinance our mortgage. I called the number and spoke to a loan officer that quickly sent us the paperwork that we signed right away. A few weeks later we got notice that our refinance was nearing completion and that is where Freedom Mortgage dropped the ball big time. We were sent the closing disclosure and it had incorrect tax information on it. I called our loan officer, the email that contained the closing document stated that if we had any questions or concerns that we could call him. I called and left 4 messages over a 5 day period and never received a call back. I called Freedom Mortgage many times and spoke to many people. Not one department was able to follow through and call us back with accurate information. Our mortgage was through Freedom Mortgage so all of out tax and other information was readily available. I asked many times to speak with a supervisor or manager and never received a call. After a month of waiting we finally received a new closing disclosure from the same loan officer as a month earlier with the same statement to call with any question/concerns. I called him twice and sent and email and never got a response. It wasn't until I stated that I would not close the loan until I spoke with the loan officer's supervisor did I receive a call from that supervisor. I waited for the closing department to call to set an appointment, after two days of waiting I called them because we still had a few questions. The return call that we did get was a bad connection and I was not able to hear the person and the call was disconnected. That was the beginning of July, we are still waiting for a call from Freedom Mortgage. We will never recommend Freedom Mortgage due to their very poor customer service.
This was probably the most painless loan refinance experience I have ever had. Gathering documents and information requested was easy. I literally spent a few minutes gathering the needed information and then waited for all involved to do their thing. Brandon and the team did a great job communicating and keeping me up to speed on the progress. He said it would take about 30 days to process to loan. After the preliminary back and forth sharing some information, he was right on track. Thank you for great service.
Freedom Mortgage is a lender with headquarters in Mount Laurel, N.J. Founded in 1990, Freedom now operates in all 50 states. Freedom services more than 1 million customers, providing both commercial and residential mortgages and refinances. But it is perhaps most known as a lender to military veterans and active servicemembers. Freedom originated more U.S. Department of Veterans Affairs loans than any other company in 2017. It was 11th in overall mortgages that same year, with 80,000 total originations. In the second quarter of fiscal year 2019, Freedom was the seventh-largest VA lender, with more than $700 million in loans originated.
Freedom’s website is unclear on some issues, so you will need to speak directly with the lender to obtain complete information. LendingTree was not able to get comment from a Freedom representative for this story.
Freedom Mortgage is licensed in all 50 states and the Virgin Islands, the District of Columbia and Puerto Rico. Loan officers are located in New Jersey, Rhode Island, New York and Maryland.
The minimum credit score required for Freedom Mortgage home loans is not made clear on the company’s website. It says lower scores can be accepted for VA loans, as the VA doesn’t require a minimum, and USDA loans are “flexible” with scores. The same generalization goes for an FHA loan, which needs a credit score of 500 or higher, and a conventional loan, which typically needs at least a 620.
The Eagle Eye Pledge is a special program Freedom Mortgage offers to borrowers. This program allows the company to actively keep tabs on ways borrowers can save money. The company looks for lower rates and special products or programs that can benefit the borrower’s individual financial needs. The program can also provide information on how borrowers can profit as their property values rise.
You can start the Freedom Mortgage application process by providing basic information (e.g., your name and purchase amount) on an online form. Here’s what you can expect during the process:
There are many aspects to consider when deciding on a mortgage loan with a potential lender. It’s smart to do extensive research when shopping around. Let’s look at some of the pros and cons of Freedom Mortgage to help determine whether this lender might be a good fit for you.
Editorial Note: Parts of this article were reviewed by a lender to ensure accuracy prior to publication. The overall conclusions, recommendations and opinions are the author’s alone.
The information in this article is accurate as of the date of publishing.