Guild Mortgage Review
About Guild Mortgage
With over five decades of experience in providing loans, service, and expertise to homebuyers, Guild Mortgage upholds an enduring presence in the lending community. By strategically meeting the ups and downs of the real estate and financial markets, Guild has remained steadfast in its mission to provide affordable home financing, unsurpassed service, and a dedicated workforce to meet our customers’ needs. Guild is now a nationally recognized mortgage banking company with more than 250 branches and satellites serving homebuyers throughout the United States.
What they're saying about Guild Mortgage
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Under contract for over 120 days. Over $3,500 in costs just to end up losing our dream home anyway. At every turn this company completely dropped the ball. By the time we finally got some honesty out of them it was too late. Communication was awful, and that's an understatement. They even admitted to completely messing up the file. We were approved for three different loans with this company. Paperwork either wasn't filed correctly, or not filed at all, causing over $1100 in extension costs that were completely unnecessary. We did everything they asked and then some. We pretty much did their work for them, and at the very last moment they finally admitted they still couldn't close because of their own ineptitude.
We lost our dream home. Not because of anything we did, but because of the absolutely mismanagement of our file by this company.
People make mistakes, but this was not just as mistake. It was the worst experience with any company I have ever experienced, witnessed, or even heard of.
Companies like this affect your future. Buying a home is a life changing decision, and they failed us in every way.
Completely dropped the ball
Completely dropped the ball
What is Guild Mortgage?
Founded in 1960 and headquartered in San Diego, Guild Mortgage is one of the nation’s top independent mortgage companies by volume.
In 2018, Guild generated a total of $16.52 billion in loans. The company is ranked third in J.D. Power’s mortgage lender satisfaction study for 2018.
Working with Guild Mortgage
Guild has more than 200 branches across 33 states, and the company partners with credit unions and community banks to offer its mortgage products in 48 states and Washington, D.C.
- New Hampshire
- New Mexico
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
The company finances multiple types of properties, including:
- Single-family homes
- Multi-family homes
- Manufactured homes
- Investment properties
Guild may fund additional property types not listed above.
The company offers multiple programs available to borrowers with varying credit needs. Guild does not provide a minimum credit score on its website.
Guild Mortgage products
Guild provides a range of purchase and refinance products. The company may offer loans in addition to the products listed below.
Guild Mortgage does not offer home equity loans or home equity lines of credit (HELOCs). However, the company may offer these in the form of piggyback loans on first mortgages to help homebuyers cover a down payment.
Guild Mortgage special programs
- 3-2-1 Home program: Eligible first-time buyers can purchase a home with as little as 3% down. Additionally, they can receive a $2,000 Home Depot gift card and a $1,500 grant toward closing costs.
- Lock and Shop program: Buyers can lock in their rate for up to 90 days while they shop for a home. Should interest rates go down, they can take advantage of a one-time float-down option.
- Down payment assistance programs: Guild helps buyers connect with local down payment assistance programs in their city and state.
- Unison HomeBuyer program: The company partners with Unison HomeBuyer to offer this down payment matching program to buyers in specific states.
- Expanded loans: Guild offers non-qualifying loans to individuals whose situations warrant non-traditional loan products.
The mortgage application process
- How to apply. Borrowers can apply three ways: in person at a branch, by contacting a loan officer or by applying online. Each of these methods will lead you to submit your application using the company’s digital mortgage portal, MyMortgage. If applying online, you will have the option of selecting a loan officer in your area who will help you pre-qualify for a loan.
- Disclosure process. With MyMortgage, you’ll be able to upload your documents and receive loan disclosures electronically. Additionally, the platform enables income and asset verification directly from financial institutions and payroll services.
- Submitting loan for approval. Once you have supplied the requested documents, your loan goes to processing and then to underwriting. Additional information may be requested if necessary.
- Final approval. Your loan officer will notify you of the final decision.
- Closing. With Guild’s e-close option, you’ll be able to view and sign most of your closing documents ahead of time, leaving only a few items to sign in person and reducing the time of closing to just minutes. Your loan officer will work with you to schedule the closing.
Communication during the process
Your primary contact during the mortgage process will be your loan officer. They will help you to pre-qualify for a loan and will assist as your loan progresses through to closing. Along the way, you’ll interact with various members of your loan officer’s team, which includes a processor and underwriter.
In addition to direct contact with your loan officer, Guild’s digital mortgage tool, MyMortgage, will provide you with loan status updates, including checklists and tasks to be completed.
Customers who reside in licensed states but do not have a loan officer in their area will work with Guild’s direct-lending team.
Pros and cons of a Guild mortgage
- Multiple loan options. Guild serves a wide range of borrowers by offering loan products for both traditional and unique situations.
- Exclusive first-time buyer program. The company’s 3-2-1 Home program is a unique option for first-time buyers.
- Connects borrowers with local programs. Guild helps borrowers identify down payment assistance programs in their area.
- Transparent with fees. Guild provides a list of its typical mortgage fees online.
- Website is easy to navigate.
- Accepts low down payments.
- Incorporates technology while maintaining a personal touch. Guild’s digital mortgage provides easy online and mobile app access but still includes direct communication with the company’s team members.
- Not available in every state. The company is licensed in 48 states and Washington, D.C., but only has offices in 33 states, meaning some customers may not have the option of connecting with a local loan officer.
- Not good for borrowers who prefer a traditional pen and paper process.
- Not all products are listed online. While the company’s website is easy to navigate, information on some products is hard to find or not available.
- Does not provide details on the mortgage process. Guild’s website does not give detailed information on what to expect during the loan process.
- Does not offer traditional home equity loans or HELOCs.
Editorial Note: Parts of this article were reviewed by a lender to ensure accuracy prior to publication. The overall conclusions, recommendations and opinions are the author’s alone.
The information in this article is accurate as of the date of publishing.