Coronavirus Pandemic
Mortgage Relief Programs

Updated September 15, 2020. This page will be updated regularly, so check in often for new information.

Written by Crissinda Ponder | Edited by Deborah Kearns

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Mortgage relief resources

If you’re having trouble paying your mortgage as a result of lost income due to the coronavirus pandemic, help is available. The federal government, individual states and lenders are offering mortgage relief programs and renter protections to help ease some of the financial burdens Americans are facing.

The Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA) and the U.S. Department of Housing and Urban Development (HUD) have created a joint webpage for homeowners and renters who are struggling financially because of the COVID-19 crisis. The site provides helpful resources, advice and links to national resources for anyone unable to pay their mortgage or rent.

Federal mortgage relief programs

On March 27, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed into law. The legislation is a $2 trillion economic relief bill that includes several consumer protections for Americans impacted by the coronavirus pandemic.

One key provision allows struggling homeowners to delay their mortgage payments for up to 12 months with a mortgage forbearance agreement. A forbearance is when a lender or loan servicer allows you to pause or lower your mortgage payments for a period of time, however, the missed payments must be repaid later.

The mortgage relief outlined in the CARES Act applies to federally backed mortgages, including conventional loans owned by Fannie Mae and Freddie Mac, as well as FHA, VA and USDA loans, according to the CFPB. Here are key provisions of the CARES Act:

  • The right to request mortgage forbearance for up to 180 days and one extension for an additional 180 days.
  • A freeze of additional fees and interest charges during the forbearance period. 
  • The suspension of negative credit reporting for borrowers who were current on payments before their forbearance.
  • The FHFA has extended the foreclosure and eviction moratorium on single-family homes for loans owned by Fannie Mae and Freddie Mac through Dec. 31. The FHA has provided a similar extension for the single-family mortgages it insures.

New payment deferral option

Fannie Mae and Freddie Mac, two government-sponsored enterprises that buy and sell most mortgages in the U.S., announced on May 13 a new repayment option for borrowers in forbearance due to the COVID-19 pandemic.

The “COVID-19 payment deferral” option allows borrowers to resume their regular mortgage payments after their forbearance period ends, and add the delayed payments to the end of their loan term. Mortgage servicers of Fannie and Freddie-owned loans will begin offering this option July 1.

How to get help

Borrowers need to work with their lender or servicer to demonstrate that the COVID-19 pandemic has led to job loss, income reduction, illness or another hardship to qualify for mortgage relief.

While you may not be required to provide documentation, it’s still a good idea to gather supporting paperwork, such as:

  • A written notification of a layoff
  • Pay stubs confirming reduced hours
  • Medical bills
FYI: Lenders are experiencing high call volumes during the coronavirus pandemic. Visit your lender’s website to learn about current mortgage relief options and how to apply for help.

Additional details on federally backed mortgage relief options

Fannie Mae

Aside from the CARES Act protections, Fannie Mae normally offers these relief options for homeowners in financial distress:

  • The ability to suspend or reduce your monthly mortgage payments for up to one year in increments of up to six months.
  • No late fees during your forbearance period.
  • Repayment options after forbearance ends, such as a gradual repayment plan or a loan modification.
Freddie Mac

As the other GSE that fuels the mortgage market in the U.S., Freddie Mac offers relief protections for the loans it owns by:

  • Providing forbearance for up to one year.
  • Not charging late fees or other penalties.
  • Offering the option to either maintain previous mortgage payments or request a loan modification after the forbearance period ends.

NOTE: Borrowers who have mortgages owned by Fannie Mae or Freddie Mac — and have made three consecutive, on-time payments after their forbearance period ends — are eligible to refinance their mortgage or qualify for a new one, the GSEs announced May 19. 

Those who continued to make mortgage payments while in forbearance are also eligible for a new or refinanced loan. This may be especially helpful for homeowners who want to take advantage of recent record-low mortgage rates.

FHA loans

Backed by the Federal Housing Administration, FHA loans have additional relief options, outside of what’s included in the CARES Act. For example, FHA lenders won’t require a lump-sum repayment of what’s owed after your forbearance period ends.

You may be able to get a “standalone partial claim” for the unpaid principal, which is a no-interest second mortgage that wouldn’t be due until your loan is paid off. You must have been less than 30 days behind on your mortgage as of March 1 to qualify, however. Other foreclosure prevention options can be found on the Department of Housing and Urban Development’s (HUD) website.

VA loans

Guaranteed by the U.S. Department of Veterans Affairs, VA loans have several mortgage relief programs in addition to CARES Act protections, including a repayment plan for those already behind or a loan modification. Visit the VA’s website for more info.

USDA loans

Insured by the U.S. Department of Agriculture, USDA loans offer mortgage relief that aligns with the assistance outlined in the CARES Act. Homeowners can get payment forbearance for an initial 180 days and may request one extension up to 180 days, if needed. USDA lenders must offer a written repayment plan at the end of the forbearance period, which might include extending the loan term by the length of the forbearance period. Other relief options can be found online in the USDA handbook.

How to find your current loan servicer

Mortgages are often sold after closing, so the lender who provided you with the loan then may not be the same company that services the loan currently. If you have a conventional loan, here’s how to figure out who owns it.

Fannie Mae

You can use Fannie Mae’s online loan lookup tool or call 1-800-2FANNIE from 8 a.m. to 8 p.m. ET. Visit Know Your Options to learn more about Fannie Mae’s foreclosure assistance programs.

Freddie Mac

You can search for your loan using Freddie Mac’s mortgage lookup tool, or 1-800-FREDDIE from 8 a.m. to 8 p.m. ET. Visit Freddie Mac’s My Home for additional mortgage relief help.

What to do if you don’t have a federally backed mortgage
If your mortgage is not a government-insured loan or isn’t owned by Fannie Mae or Freddie Mac, contact your servicer directly to see what mortgage relief programs they may have in place. Review your latest mortgage statement to find your current servicer’s name and contact information.

State mortgage relief programs

State Details
Alabama The eviction moratorium expired on June 1.
Alaska The eviction moratorium expired on June 30.
Arizona There is an eviction moratorium in place until October 31 for residents affected by COVID-19.
California Evictions are halted for renters affected by a COVID-19 hardship until Sep. 30.
Colorado Landlords must give tenants 30 days’ notice of eviction – up from the normal 10 days – for nonpayment of rent. During that time frame, tenants are allowed to come up with the money due to get current on payments. Landlords are prohibited from charging late fees for missed payments incurred from May 1 through June 13.
Connecticut Evictions are suspended until August 25.
Delaware As of March 25, evictions are suspended until the state of emergency order is lifted. Foreclosure proceedings are halted until the 31st day of the month when the emergency ends.
Florida As of July 29, foreclosures and evictions due to nonpayment are suspended through Aug. 31.
Georgia Since the Supreme Court of Georgia declared a statewide judicial emergency on March 14, eviction proceedings are likely delayed, but haven’t been halted statewide.
Hawaii As of July, landlords are prohibited from evicting tenants or raising rent prices to the extent that a tenant would be unable to pay until August 31.
Idaho As of April 22, eviction proceedings may resume remotely for circumstances not protected under the CARES Act.
Illinois The eviction moratorium was extended to August 22.
Indiana Evictions and foreclosures for rent nonpayment are suspended until August 14.
Iowa The eviction moratorium ended on May 27. Renters and homeowners whose income has been affected by the pandemic may be eligible to receive assistance through the Iowa Finance Authority’s eviction and foreclosure prevention program.
Kansas  The eviction moratorium expired on May 31.
Kentucky On March 25, the governor suspended evictions for the duration of Kentucky’s state of emergency.
Louisiana Evictions have resumed.
Maine As of August 3, evictions have resumed.
Maryland All evictions are suspended during the state of emergency.
Massachusetts Evictions are suspended until October 17.
Michigan The eviction moratorium ended on July 15. Renters facing eviction are encouraged to utilize the Michigan State Housing Development Authority’s eviction diversion program.
Minnesota Financial institutions have been asked to suspend foreclosures and late fees on mortgage payments. As of March 24, evictions have been suspended for the duration of the state’s peacetime emergency, currently set to expire on August 12.
Mississippi The governor has encouraged homeowners whose incomes have been affected by the coronavirus pandemic to apply for the Home Saver program. The program provides assistance for individuals struggling with mortgage payments. Evictions may resume on June 1.
Montana The general eviction moratorium expired on May 24. “Vulnerable individuals” who have suffered financial hardship as a result of the coronavirus pandemic may be protected from eviction until 30 days after sheltering at home or at the end of the emergency, whichever is sooner. The state is also offering rental assistance to low-income renters who have had their incomes impacted by the coronavirus outbreak. Qualified applicants can receive assistance to pay rent or down payments to keep or obtain housing.
Nebraska The eviction moratorium ended on May 31.
Nevada The eviction moratorium for those unable to pay rent expires Aug. 31.
New Hampshire Evictions resumed on July 1. Those struggling with rent payments or other housing costs due to a COVID-19 hardship may apply for a grant of up to $2,500 through the New Hampshire Housing Program.
New Jersey As of March 19, tenants and homeowners may not be evicted for nonpayment of rent or due to foreclosure until two months after the end of the state of emergency. Other eviction and foreclosure proceedings may be initiated or continued.
New Mexico As of March 26, evictions are paused for residents who can prove an inability to pay rent for the duration of the state’s public health emergency.
New York As of May 7, evictions are suspended for those facing hardship due to the coronavirus pandemic until Aug. 20. Landlords are prohibited from imposing late fees during the eviction moratorium, and renters are allowed to use their security deposit for rent and pay it back over time.
North Carolina The eviction moratorium expired on June 20.
North Dakota As of April 23, evictions have resumed. The deadline to hold a hearing has been extended from 15 days to 45 days, and hearings and proceedings may take place electronically.
Oregon As of April 1, there’s a 90-day moratorium on evictions.
Pennsylvania Evictions and foreclosure proceedings are suspended through Aug. 31.
Rhode Island  Eviction proceedings resumed on June 1.
South Carolina Eviction proceedings resumed on May 15.
Tennessee Evictions resumed on June 1. Landlords who evict tenants must affirm under penalty of perjury that the tenant is not protected from eviction under the CARES Act.
Texas Eviction proceedings resumed on May 19. Notices to vacate may be posted beginning May 26.
Utah The ban on evictions ended on May 15.
Vermont Nonessential court hearings, including emergency eviction hearings, resumed on May 31.
Virginia As of May 17, most of Virginia’s courts resumed nonessential proceedings. of the protections for renters and homeowners under the CARES act.
Washington Evictions are prohibited until October 15, except in cases where there’s a risk to health and safety. Landlords are prohibited from raising rent and charging late fees for missed payments. Washington’s Department of Financial Institutions is offering counseling and assistance for homeowners who call (877) 746-4334.
Washington, D.C. Evictions are suspended for the duration of the public emergency.
West Virginia Court proceedings resumed after May 15.
Wisconsin The temporary ban on evictions ended May 26. Renters struggling to make payments are encouraged to apply for the Wisconsin Rental Assistance Program.

Lender homeowner relief programs

Lenders across the country have started responding to the coronavirus outbreak by introducing homeowner relief programs. Here’s a list:

Ally Bank is offering its mortgage borrowers the option to defer their payments by up to 120 days with no late fees or adverse effects to their credit profiles. Interest will still accrue on the loan, though. Call Ally Bank at 866-401-4742 to inquire about its homeowner relief program.

Bank of America is working with mortgage and home equity borrowers on a case-by-case basis to defer payments and have them added to the end of their loan term. The bank won’t report late payments to credit bureaus for borrowers who have otherwise made timely payments. Call Bank of America at 800-669-6607 for mortgages and 800-934-5626 for home equity products.

Better.com is offering loan forbearance, waiving late and overdraft fees and suspending foreclosures for borrowers experiencing hardship due to the coronavirus outbreak. The company is also suspending credit reporting for borrowers in a forbearance plan consistent with Fannie Mae guidelines. Please call your sub-servicer, The Money Source (866-867-0330) or Loancare (800-274-6600), for more information.

BMO Harris is offering payment relief options for mortgages, home equity, loans and credit cards. Deferred payments will continue to accrue interest. To get assistance, fill out the financial relief request form online.

Charles Schwab Bank is allowing borrowers with a mortgage or home equity line of credit through Charles Schwab Bank and Quicken Loans to suspend their payments for up to 90 days, though interest will still accrue. Call 800-279-3005 for more information.

Chase is extending mortgage payments for 90 days and waiving fees. In addition to Chase mortgage assistance for payments, foreclosures and evictions have also been suspended for 60 days. Visit Chase’s mortgage assistance help page to get the process started, or call 800-848-9380 for help.

Citi has a “range of hardship programs” available for its mortgage customers. Call 855-839-6253 for more information.

Citizens Bank has suspended foreclosures for up to 60 days and waived late and overdraft fees for Citizens One home loan customers. If you cannot pay your Citizens Bank loan, the company is offering payment assistance for up to 90 days with no credit bureau impact. Mortgage payment assistance options include repayment plans, loan modifications, forbearances and refinances.

East West Bank is offering assistance to mortgage borrowers, which may include temporary payment relief. Visit the bank’s mortgage homeowners assistance page for more information.

Fifth Third Bank is offering payment forbearance for up to 180 days for mortgage and home equity customers. Interest will still accrue during the forbearance period. Foreclosure activity is also suspended for 60 days. Call 866-601-6391 to get the process started.

HSBC is offering payment deferrals, reductions and late fee waivers for mortgage and home equity loan borrowers. The bank is also suspending negative credit reporting. Call 855-806-4657 to get assistance.

Huntington National Bank is offering up to 90 days of payment deferral for all consumer loans, including mortgages, though interest will continue to accrue. Late fees and foreclosures are suspended through April 30 and May 31, respectively. Call 800-323-9865 or send a payment deferral request via email.

M&T Bank is providing mortgage and home equity repayment assistance. To apply, fill out the online assistance application.

New York Community Bank is offering 90-day mortgage payment forbearance. To apply, fill out and submit a borrower response package.

PNC Bank is allowing mortgage and home equity customers to postpone payments for up to 90 days with no late fees. Fill out a payment deferment hardship request form online or call 800-523-8654 (mortgage) and 888-762-2265 (home equity) to get the process started.

Quicken Loans is allowing customers to stop payments temporarily through mortgage forbearance, which won’t impact your credit if you have a conventional loan. Quicken Loans said it will work with customers to figure out the best path forward after the crisis is over and a borrower is ready to make payments again. To get help with your Quicken Loans mortgage payment, fill out an assistance application online.

Regions Bank is providing mortgage payment relief for 90 days. Call 800-748-9498 or visit the bank’s mortgage payment assistance page for more information.

TD Bank is offering deferred payments and late fee waivers for mortgage and home equity customers. Call 800-742-2651 for more information on the bank’s homeowner relief program.

Truist, the newly-formed bank from the BB&T and SunTrust merger, is offering mortgage payment forbearance for a minimum of 90 days. Former BB&T customers should call 800-827-3722 and former SunTrust customers should call 800-443-1032 for assistance.

Union Bank is offering an initial three-month payment forbearance plan for its mortgage and home equity line of credit customers. Late fees and delinquency reporting to the credit bureaus are also suspended. Visit the bank’s forbearance page for more details.

Webster Bank is offering payment deferrals for mortgage and home equity customers and placing a 90-day moratorium on foreclosures, as of March 17. Call 800-325-2424 for assistance.

Wells Fargo is offering an initial three-month payment suspension for mortgage and home equity customers. For more information, visit wellsfargo.com/mortgageassist.

How to get help with your rent

If you’re renting from a landlord who has a federally backed mortgage or multifamily loan, the CARES Act has halted evictions, according to the CFPB. You can’t be evicted for missing rent payments if your income has been affected by the coronavirus pandemic.

Foreclosures and evictions are suspended through Dec. 31. However, after this period ends, your landlord can’t force you to leave the rental property until they’ve given you a 30-day notice to vacate.

If your landlord doesn’t have a mortgage that’s protected by the CARES Act, check the state relief measures outlined earlier in this guide. Many states have suspended foreclosures and evictions for nonpayment of rent due to the COVID-19 pandemic. Be mindful that your landlord may still be able to evict you for violating other terms of your contract. Check your state government’s or legal housing aid office’s website for more guidance. For additional resources, visit HUD’s rental assistance website.

Additional mortgage relief options for homeowners

Whether you’re having trouble now or may face difficulties later, keep these additional mortgage relief programs in mind.
  • Housing counseling

    You can reach out to a HUD-approved housing counselor for extra help managing your mortgage and avoiding foreclosure. Foreclosure prevention assistance is provided for free; you should never pay for this service.

  • Modification

    You might be able to apply for a mortgage modification with your current lender. This homeowner relief program might involve extending your loan term or temporarily lowering your mortgage rate.

  • High LTV refinance

    A high loan-to-value (LTV) refinance caters to underwater homeowners who owe more on their mortgage than their home is worth. Fannie Mae’s high LTV refinance option and Freddie Mac’s Enhanced Relief Refinance allow borrowers to replace their existing mortgage with one that has more favorable terms.

Beware of mortgage relief scams

Scammers can prey on those seeking help during times of turmoil. Be vigilant about avoiding mortgage relief scams. A scam could involve one of the following scenarios:

  • Charging high upfront fees for “mortgage relief” services.
  • Asking you to sign over the title to your home.
  • Asking you to sign paperwork you don’t understand.
  • Promising to offer you a loan modification.
  • Promising payments in exchange for your credit card and other personal information.
  • Requesting that you make payments to someone other than your lender or servicer.
  • Telling you to stop making mortgage payments altogether.

Contact your servicer for help directly, or get free help through a HUD-approved housing counselor near you. If you believe you’re the target of a mortgage relief scam, call 855-411-2372 or file a complaint online through the CFPB’s website.

Mortgage relief FAQs

If it’s the first day of the month and you haven’t yet made your mortgage payment, you still have some wiggle room. Most lenders give borrowers a 15-day grace period before they assess a late fee. Once you’ve been late for 30 days, that information can be reported to the three major credit bureaus — Equifax, Experian and TransUnion. There’s still time for you to catch up before your lender starts the foreclosure process. In most cases, the timeline is 120 days, but that can vary based on your state’s foreclosure laws.

A mortgage forbearance is the temporary reduction or suspension of your mortgage payments over a specific time period. A mortgage modification changes the original terms of your loan, which might involve extending your repayment term or lowering your mortgage rate. Both forbearance and modification are typically used for borrowers experiencing a temporary hardship.

The payments you missed while participating in a forbearance plan must eventually be repaid. Your options might include:

• Reinstatement, or a lump sum payment once your forbearance ends.

• Repayment plan, which allows you to repay the amount owed in installments added to your monthly mortgage payment.

• Modification, which is defined above.

That depends on your servicer’s homeowner relief programs. However, if you have a federally backed mortgage, such as a conventional loan owned by Fannie Mae or Freddie Mac, or an FHA, USDA or VA loan, you can request one forbearance extension for up to 180 days.

Maybe. If you’re financially stable, working with a lender that has remote closing capabilities and the terms of your mortgage refinance offer make sense for your financial goals, then a refinance could work for you. Shop around with multiple lenders first to ensure you’re getting the best deal.