PrimeLending, a PlainsCapital Company
PrimeLending understands that buying a home is about laying down your roots and finding a place that makes you feel at home. We are here to help you accomplish your dreams of home ownership and give you the personal attention and service you deserve. We provide a wide array of loan programs allowing us to tailor to your specific home loan needs. Making sure you have the best interest rate is important to us. We allow you to lower your locked interest rate if rates go down. We offer dependable service and stability coupled with speed and agility. Our core purpose is working together to have a profound and positive impact on the lives of all we serve.
After several email and text messages with no response, I finally gave up and went with another lender. Worked with Carmelo the entire experience was a waste of time.
I cannot give a negative star rating but if I could, prime lending would definitely go that low.
I had issues at almost every step. They ordered a survey that I already had submitted. Had I not caught it I would have been billed $400 for it. Don’t let them order the surveys btw. I got mine done for $250. They never called to see if the property had a survey completed, they just assumed it needed one and ordered it.
Then I got in an argument with my replacement loan agent because he told me I could not use down payment assistance when indeed I could. He also told me it would be of little or no benefit to me. I ended up getting over 7k in grant money.
The builder went over the 1 year deadline and he was supposed to incur fees but prime lending never did anything and instead billed me for it.
I borrowed 164k but was billed for 170k. They refused to give me a cost breakdown on how I got to 170k. That not including the 11k in closing fees.
My inspection and appraisal were delayed because the agent forgot to order them. That delay cost me over $850. He then forgot to order the last survey so my closing date was delayed another week. So another $200 in fees.
I contacted customer service and filed a complaint. It took a week for someone to email me back. That was after calling, emailing through the website and posting on their Facebook. I did that at the beginning of April. It’s now may10 and besides an acknowledgement of my complaints, I have not heard form them. Every time I call the customer service agent she says she’ll look into it and call me back but never does.
There were other issues but I got the major ones.
From the first interview, on December 2, I have submitted key information like tax, credit, bank. But it was not until the closing week (1/10/20) that they started searching that they had to postpone 1 week to 1/17/20. Four days earlier they found out my IRS was in trouble and in that I lost $ 2000.00 550.00 inspection. Will you pay me for your irresponsibility or what?
First off, we give 30 years of interest to these companies and they make a truck load of money from our mortgages correct? Do you want to deal with a company who acts as if they are the ones who pay you, telling you your wrong when they will not even take 5 minutes to fully listen to your questions. I am the type of borrower who pays above and beyond and pays weeks early, so hope that shows how easy I am to deal with.
After one calendar year, my property taxes went up, therefore I have a escrow shortage. After dealing with three different "Customer Service" reps., all of whom loved to stop me in mid question to answer what they feel was my question, (escrow question). Upon stopping them, to ask if they will listen, I am told I am wrong. After beating a dead horse for 30 minutes, they finally hear my full question and indeed give the answer to which I thought was correct (not regarding escrow shortage) but needed reassurance. After 12 months my payment went up, so the new estimated escrow amount was added as well as the escrow shortage from last year but I wanted to know how much I should pay to be able to make my extra two full months . It should never take more then one phone call for a company who is making over $500k of interest off me alone, let alone all of us combined, to get a simple question answered without being interrupted and told your wrong before you can even fully explain your questions.
So I feel, as a paying customer ($500k in interest), I would like to speak to a Supervisor. After nicely and professionally explaining my customer service concerns, he apologizes and asked how he could help. After explaining my question, he proceeded to tell me, "Now that I gave you the respect to ask your question, please give me the respect to listen to me explain". I am sorry, I didn't know being a paying customer it takes respect to listen to our questions. However, I listened, again being nice and professional, and he proceeded to tell me the way I make my extra principal payments are correct and if I wish to go on their site to try out their mortage calculator it could help. I proceeded to tell him thank you and he stopped me dead in my tracks and said, "Sir, I gave you the respect, please respect me". I lost my mind!!!!!!! I appreciated the information, he gave the information, end of story. Again, this company is the worst and they fell in Texas that they are the ones whom we should be giving top notch service to. I will be heading to my credit union and will be transferring this loan because I refuse to give them another penny of my money when arrogant people act that way,
I do not need anyone to baby me, nor kiss my behind. I just expect a company who is in business to make money off of us homeowners, to be able to fully listen and provide an answer to a question that I am trying to ask, not a question they think I am asking.
I would give them zero stars if I could
It was an absolute pleasure working with Lisa Barrera-Shepard! I have been working with Lisa for the last 2 years and she has been very patient with me through this whole process and explained everything to me from the very beginning. She is organized, a true professional, and very thorough. Lisa truly went above and beyond when she answered my calls and/or emails on weekends and even holidays! She will definitely be my first and only recommendation I have to any friends or family looking to finance their purchase of a home! Thank you Lisa for everything!
Direct mortgage lender PrimeLending, which is owned by PlainsCapital Company and headquartered in Dallas, launched in 1986. In 2017, the company originated more than $14.5 billion in mortgages. PrimeLending caters to borrowers interested in purchasing a home, refinancing or renovating.
PrimeLending services all 50 states, but it only has branches where buyers can speak to a local loan officer in 44 states. For questions or concerns regarding the products available or the loan process, buyers can also call customer service or fill out a form on the contact page that will be emailed to the company. Borrowers will be asked to enter their name, phone number and email address and to indicate whether they are interested in purchasing a home, refinancing, making home improvements or simply submitting customer feedback.
When navigating the PrimeLending website, you’ll be able to easily access information about the different types of home loans offered. Although the website features helpful information about the loan programs, it does lack specific details that homebuyers and homeowners might find useful, such as what fees the lender charges and how much those fees add up to in different states.
Eligibility for a PrimeLending mortgage will require each applicant’s credit score be considered, and the requirements may vary depending on which loan you’re applying for. In addition to their credit score, buyers can expect a number of other factors, such as income and employment history, to be reviewed during the automated underwriting process. If a PrimeLending mortgage is an option, buyers can purchase a variety of residential properties, including single-family home, multifamily homes, condominiums and manufactured homes.
PrimeLending borrowers can be connected with a loan officer when they call customer service or fill out the contact form. This specific loan officer will be their point of contact throughout the homebuying process. If you choose to locate a loan officer using the website’s search tool when first applying, you can search by branch, and the loan officer’s phone number, email address and branch location will be provided. Additionally, when a branch is an available option and the loan officers are listed, buyers can choose to start the process online through the local office.
Editorial Note: Parts of this article were reviewed by a lender to ensure accuracy prior to publication. The overall conclusions, recommendations and opinions are the author’s alone.
The information in this article is accurate as of the date of publishing.