PrimeLending Mortgage Review

About PrimeLending, a PlainsCapital Company

PrimeLending, a PlainsCapital Company

PrimeLending understands that buying a home is about laying down your roots and finding a place that makes you feel at home. We are here to help you accomplish your dreams of home ownership and give you the personal attention and service you deserve. We provide a wide array of loan programs allowing us to tailor to your specific home loan needs. Making sure you have the best interest rate is important to us. We allow you to lower your locked interest rate if rates go down. We offer dependable service and stability coupled with speed and agility. Our core purpose is working together to have a profound and positive impact on the lives of all we serve.

review breakdown

Interest Rates
Fees & Closing Cost
Customer Service

What they're saying about PrimeLending, a PlainsCapital Company

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What is PrimeLending?

Direct mortgage lender PrimeLending, which is owned by PlainsCapital Company and headquartered in Dallas, launched in 1986. In 2017, the company originated more than $14.5 billion in mortgages. PrimeLending caters to borrowers interested in purchasing a home, refinancing or renovating.

Working with PrimeLending

PrimeLending services all 50 states, but it only has branches where buyers can speak to a local loan officer in 44 states. For questions or concerns regarding the products available or the loan process, buyers can also call customer service or fill out a form on the contact page that will be emailed to the company. Borrowers will be asked to enter their name, phone number and email address and to indicate whether they are interested in purchasing a home, refinancing, making home improvements or simply submitting customer feedback.

When navigating the PrimeLending website, you’ll be able to easily access information about the different types of home loans offered. Although the website features helpful information about the loan programs, it does lack specific details that homebuyers and homeowners might find useful, such as what fees the lender charges and how much those fees add up to in different states.

Eligibility for a PrimeLending mortgage will require each applicant’s credit score be considered, and the requirements may vary depending on which loan you’re applying for. In addition to their credit score, buyers can expect a number of other factors, such as income and employment history, to be reviewed during the automated underwriting process. If a PrimeLending mortgage is an option, buyers can purchase a variety of residential properties, including single-family home, multifamily homes, condominiums and manufactured homes.

PrimeLending mortgage products





Home equity

FHA cash-out refinance

PrimeLending special mortgage programs

  • NeighborhoodEdge Closing Cost Assistance: PrimeLending borrowers who purchase a property in a low-to-moderate-income neighborhood can receive up to $2,000 to help cover closing costs. FHA, VA and USDA loans are eligible for the program.
  • Special repair and improvement loans: PrimeLending offers several specialized repair loans, including pool escrow and weather-related escrow loans that allow borrowers to fold in the costs of weather-related repairs and adding a pool to the property into the purchase price. It also offers buyer/seller-funded repair escrow and an EZ “C” conventional loan that cover small repairs required by the appraiser or requested by the borrower.

The mortgage application process

  • How to apply. The PrimeLending loan application can be filled out online. Before applying, you’ll be asked to register for an account, which will require you to choose a username and password and provide basic information, such as your name, email and phone number. Once the account has been created, you’ll be able to log in and fill out the application. You can start by selecting the loan you wish to apply for and answering a few questions to determine if you pre-qualify. Using the information you provided, such as an estimate of your credit score, income and debt, PrimeLending can provide you with a loan estimate that will tell you what your potential loan amount, monthly loan payments and interest rate could be if you select it as your mortgage lender. Following pre-qualification, if you intend to proceed with the application process, you’ll have to inform PrimeLending.
  • Disclosure process. Once you inform the lender that you wish to move forward, you’ll be asked to submit documentation, such as W2s and tax returns, to verify the information you included on your application. You can email, digitally transfer or upload the documents using the online dashboard. This is also when your credit report will be pulled. If you choose to get preapproval for your loan, once your credit report is pulled and a thorough examination of your financial health is completed, you’ll have a better idea of how much you can borrow and what you can spend on your future home.
  • Submitting loan for approval. Those who have been preapproved will typically have at least 60 or 90 days to find a home before they have to get preapproved again. When a house is found and an offer is made, there will need to be an appraisal, inspection and title search done on the property.
  • Final approval. The system will review the information you have submitted and decide to approve or deny your loan application. If approved, your interest rate will be locked and title insurance must be ordered.
  • Closing. Closing will be scheduled at the lender’s office, attorney’s office or another location that all parties have agreed upon. At this meeting, you will pay closing costs and your down payment as well as review and sign the necessary paperwork. Due to the availability of e-closing, some documents can be signed electronically, while others will be signed in person at closing. When e-closing, buyers will be sent an email containing a link to an online portal they must log into to review and sign the documents and submit them to the lender.


Communication during the process

PrimeLending borrowers can be connected with a loan officer when they call customer service or fill out the contact form. This specific loan officer will be their point of contact throughout the homebuying process. If you choose to locate a loan officer using the website’s search tool when first applying, you can search by branch, and the loan officer’s phone number, email address and branch location will be provided. Additionally, when a branch is an available option and the loan officers are listed, buyers can choose to start the process online through the local office.

Pros and cons of a PrimeLending mortgage


  • Home loan products are offered in all 50 states: PrimeLending does not have branches in every state, but services are still available regardless of a borrower’s location.
  • No prepayment penalty for any loans: Lenders have the option to charge a prepayment fee to borrowers who pay off their loan early, but PrimeLending borrowers will not be assessed this fee for any type of loan.
  • Website offers various resources and tools: On the PrimeLending website, homebuyers and current homeowners have access to guides, videos and calculators that can help them make more-informed decisions when they are purchasing a home, refinancing or renovating.
  • Float down option: Buyers can pay a fee that will grant them access to a lower interest rate should market rates decrease after they have locked in their rate.



  • Physical branches not located in every state: PrimeLending does have physical branches, but you will only find them in select states, so applying for a loan in person is not an option available to all borrowers.
  • Website lacks detailed information about fees charged to borrowers: If borrowers want to know the cost of the various fees they may be charged by PrimeLending, they will have to contact a loan officer, as this information is not available on the website.
  • Limited home equity products: When purchasing, refinancing and renovating, PrimeLending borrowers have a number of loan options, but there is only one home equity product offered by the lender.

Editorial Note: Parts of this article were reviewed by a lender to ensure accuracy prior to publication. The overall conclusions, recommendations and opinions are the author’s alone.

The information in this article is accurate as of the date of publishing.