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Zillow Home Loans Mortgage Review 2021

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Zillow is a Seattle-based real estate and rental home marketplace that provides its users with extensive data from a database of more than 110 million U.S. homes. But you might not realize it also offers home loans.

Zillow acquired Mortgage Lenders of America in 2018 and relaunched it under a new name, Zillow Home Loans, in 2019. Its mission: To offer an easier streamlined mortgage experience to customers who also use Zillow to shop for a home.

Pros and cons of a Zillow Home Loans mortgage


  • Offers a variety of purchase loan programs
  • Offers a streamlined loan process for borrowers buying or selling a home through Zillow Offers


  • Does not provide detailed information about qualifying requirements or refinance programs
  • Does not appear to offer a fully digital mortgage experience

Working with Zillow Home Loans

Zillow Home Loans is currently licensed to offer mortgages in 43 states and the District of Columbia. It doesn’t offer mortgages in:

  • Hawaii
  • Maine
  • New Jersey
  • New York
  • Vermont
  • West Virginia
  • Wyoming

Zillow Home Loans borrowing requirements

Zillow’s website doesn’t advertise minimum mortgage requirements or whether Zillow manually underwrites loans for borrowers who don’t meet automated underwriting standards.

Zillow Home Loans offers mortgages for:

  • Single-family homes
  • Multifamily homes
  • Vacation/second homes
  • Investment properties

Zillow Home Loans products


  • Conventional loans. Zillow offers 15-, 20- and 30-year, fixed-rate mortgages with down payments as low as 3%. Private mortgage insurance (PMI) is required for loans with less than 20% down.
  • Adjustable-rate mortgages (ARMs). Borrowers can choose 5/1 or 7/1 ARMs with initial rates typically lower than fixed-rate loans. After the initial fixed-rate period, rates adjust annually for the remainder of the loan term.
  • FHA loans. Flexible credit requirements and a 3.5% minimum down payment make loans backed by the Federal Housing Administration (FHA) a good option for first-time homebuyers with some credit bumps in their history.
  • VA loans. Zillow Home Loans provides loans guaranteed by the U.S. Department of Veterans Affairs (VA) to eligible military borrowers. No down payment or monthly mortgage insurance is required.
  • USDA loans. The U.S. Department of Agriculture (USDA) guarantees loans in designated rural areas for low- to moderate-income buyers. No down payment is required in most cases, and closing costs may be rolled into the loan amount. Income limits apply.


The Zillow Home Loans website features a link to apply for mortgage refinance loans, but the lender doesn’t provide online details about its refi programs.

Zillow Home Loan special programs

Zillow Home Loans and Zillow Offers. Consumers selling or buying a home directly through the Zillow Offers program may experience a streamlined, simpler real estate transaction by using Zillow Home Loans for their financing needs. Zillow Offers is a real estate iBuying program in which Zillow purchases sellers’ homes, then resells them on the housing market after making necessary renovations or repairs.

The mortgage application process

  • How to apply. Borrowers can apply online by answering a series of questions about their finances and the purpose of the loan.
  • Disclosure process. A loan estimate is provided within three business days of applying for a mortgage. The loan estimate outlines closing costs and the terms of the loan.
  • Submitting loan for approval. A loan processor verifies your income, assets and debts using an automated underwriting system.
  • Final approval. Your loan package is forwarded to an underwriter to confirm it meets the loan program requirements. An appraisal is ordered and a final credit pull is done. A commitment letter is usually issued providing the final terms and lists any remaining conditions you need to meet.
  • Closing. Once the loan has been cleared to close, a closing agent reviews everything to prepare the final paperwork. A closing disclosure is issued three business days before the closing date to give you a final chance to ensure everything is accurate.
  • Servicing. Zillow Home Loans neither advertises a contact number for current mortgages nor appears to service its own loans.

Communication during the process

You can reach a Zillow Home Loans representative by calling 888-852-2212, or by filling out an online contact form.


Today's Mortgage Rates

  • 2.41%
  • 2.18%
  • 2.60%
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